Delivery & returns


At Chase Department Store, we strive to ensure your satisfaction with every purchase. Please note the following policies regarding delivery and refunds:

Delivery: We aim to dispatch orders promptly to ensure timely delivery. Delivery times may vary depending on your location and shipping method selected during checkout. You will receive a confirmation email with tracking information once your order has been shipped.

Refunds and Exchanges: We offer exchanges for items returned within 14 days of delivery. However, please note that we do not offer refunds. If you wish to exchange an item, please contact our customer service team for assistance. Items must be returned in their original condition, unworn, and with all tags attached. We reserve the right to refuse exchanges for items that do not meet these criteria.

Standard (2 to 4 business days) - £2.99 (Approx.)

Enjoy swift delivery with our Standard shipping option, delivering your order within 2 to 4 business days for just £2.99 (Approx.). Shop now and receive your items in no time!

Express (1 to 3 business days) - £3.99 (Approx.)

Express Home Delivery orders should arrive within 3 days.