Help & FAQs

You have 35 days from the day you receive your order to return it. Your item should be unused and in its original packaging. You can return it in-store for free, or send it back with Evri or Royal Mail for a £1.99 postage fee.

Yes. Just include your order number inside the parcel (on the original bag, the inner bag label, or written on a piece of paper) so we can process your refund.

Contact us with a photo of the issue, and we'll arrange a free return along with a full refund or replacement.

Once we receive your returned item, we'll process your refund within 14 days, back to your original payment method.