Help & FAQs


I want to return my items. How can I do this? 
I don't have my returns note, can I still return?
I have received a faulty, damaged, or incorrect item. What should I do? 

Delivery & Collections

Can I change my chosen Click & Collect store after I’ve placed an order?
How will I know when my order is ready to collect?
Can someone else pick up my Click & Collect order?

Your orders

How do i track my order?
Where can i get a VAT invoice?

Payment and Discounts

How can I pay for my order?
Why can I see a transaction pending in my bank account?

Store Information

Can I return my parcel to a store?

Product & Sizing

Where can i find informstion about Chasestore sizing?
Can i be notified when more stock is available?