Help & FAQs

We accept returns via our Stores, Evri and Royal Mail.

Please return items in a new and unused condition and wherever possible in the original packaging. Items must be returned within 30 days of being received. 

We no longer include returns notes in our orders, but don't worry! You can still return. 

Please make sure that you include the order number inside the package so that we can process your refund by either: 

• Returning the item in its original bag or use one of the transparent inner bags in which the item is wrapped, as these both have your order number printed on the labels.
• Writing the order number on a piece of paper and including in the parcel. 

This applies to both returning to store and via post. 

We’re sorry to hear this.

If you’ve received a faulty, damaged, broken or incorrect item then please contact us using the details below:

Clothing and Accesories items: 

Please complete our contact form and provide the details for us to help you, please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.