1. Who we are

Chase Department Stores Ltd ("we", "us", "our") operates the website chasestores.co.uk. We are the data controller responsible for the personal data described in this policy.

Registered address: 36 Scotts Road, Bromley, BR1 3QD, United Kingdom Company registration number: 14509466 ICO registration number: ZB645921

If you have any questions about this policy or how we handle your personal data, contact us at info@chasestores.co.uk.

2. What personal data we collect

When you browse our site or place an order, we may collect:

  • Contact details: name, email address, phone number, billing and delivery address.
  • Order details: items purchased, order value, order history.
  • Payment information: processed securely by our payment provider (Shopify Payments), we do not store your full card details.
  • Account information: if you create an account, your login details and saved addresses.
  • Communications: messages you send us via email, contact forms, or customer service.
  • Technical and usage data: IP address, browser type, device information, pages viewed, and how you interact with our site, collected automatically via cookies and similar technologies.

3. How we collect your data

  • Directly from you, when you place an order, create an account, sign up to marketing, or contact us.
  • Automatically, through cookies and analytics tools as you use our website.
  • From our service providers, such as our e-commerce platform (Shopify) and payment processor, who help fulfil your order.

We use your personal data to:

  • Process and fulfil your orders, including payment, delivery, and customer service (necessary to perform our contract with you).
  • Manage your account, if you have one (necessary to perform our contract with you).
  • Respond to your enquiries and provide customer support (necessary to perform our contract with you / legitimate interest).
  • Improve our website and understand how customers use it, using tools such as Google Analytics (legitimate interest).
  • Send you marketing communications, where you have opted in (consent; you can withdraw this at any time).
  • Comply with our legal obligations, such as tax and accounting record-keeping (legal obligation).
  • Prevent fraud and keep our site secure (legitimate interest).

5. Cookies and analytics

Our website uses cookies, small text files stored on your device, to help the site function and to understand how visitors use it.

We currently use, or plan to start using shortly:

  • Essential cookies required for the site to work (e.g., shopping cart, checkout), provided by our platform, Shopify.
  • Google Analytics, to understand website traffic and visitor behaviour.
  • Google Search Console, to monitor and improve our site's performance in Google Search (this does not track individual visitors).

You can control or disable cookies through your browser settings, though this may affect how parts of our site work.

6. Who we share your data with

We share personal data only where necessary, with:

  • Shopify, our e-commerce platform provider, which hosts our store and processes orders on our behalf.
  • Our payment processor (Shopify Payments), to process payments securely.
  • Delivery and courier companies, to fulfil and deliver your order.
  • Google, for website analytics and search performance (Google Analytics, Google Search Console).
  • Professional advisers (e.g., accountants, legal advisers) and regulators, where required by law.

We do not sell your personal data to third parties.

7. International data transfers

Some of our service providers (such as Shopify and Google) may process data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities, to protect your data to UK standards.

8. How long we keep your data

We keep personal data for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements (for example, UK tax law generally requires records to be kept for 6 years). We then delete or anonymise it securely.

9. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request erasure of your data ("right to be forgotten"), in certain circumstances.
  • Restrict or object to how we use your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent at any time, where we rely on consent (e.g., marketing emails).

To exercise any of these rights, contact us at info@chasestores.co.uk. If you're unhappy with how we've handled your data, you also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

10. Keeping your data secure

We use appropriate technical and organisational measures, including working with a PCI-DSS compliant platform (Shopify) for payment processing, to protect your personal data against unauthorised access, loss, or misuse.

11. Children's privacy

Our website is not directed at children, and we do not knowingly collect personal data from children. Some of our products may be intended for use by children, but adults (parents or guardians) should make purchases and create accounts.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll post the updated version on this page with a new "last updated" date.

13. Contact us

Chase Department Stores Ltd 36 Scotts Road, Bromley, BR1 3QD, United Kingdom Email: info@chasestores.co.uk

Last updated: